More and more businesses are outsourcing customer inquiries, technical assistance, complaints, and customer experience operations. Outsourcing can help an organization scale its support, span time zones, and tap specialized skills without having to create every function in-house.
But customer support outsourcing companies are very different. Some run big international contact-center networks; others focus on digital customer experience, technical support, multilingual assistance, or provide dedicated teams to growing businesses.
In this article we are outlining 10 companies' with service focus, potential fit, and issues buyers should consider when selecting a provider. The companies are listed in alphabetic order.
List of 10 customer support outsourcing companies
Company | Founded | Headquarters | Employees / workforce | Global locations / reach |
Alorica | 1999 | Irvine, California, USA | 100,000+ | 17 countries |
Concentrix | 1983 | Newark, California, USA | Approximately 440,000 in its FY2023 filing; verify against the latest filing before publication | Large global delivery network; operations across multiple regions |
Firstsource | 2001 | Mumbai, India | 36,205 | 12 countries; 57 centres |
Foundever | 1994 | Luxembourg | 130,000 associates | 45 delivery countries |
Sutherland | 1986 | Rochester, New York, USA | 40,000+ (reported figure; current total not clearly disclosed on its location page) | 70+ offices; serves customers in 144+ countries |
TaskUs | 2008 | New Braunfels, Texas, USA | 63,000+ | 30+ sites; operations across several regions |
TELUS Digital | 2005 | Vancouver, Canada | 83,000+ | 35+ countries; 70+ delivery centres and digital studios |
Transcom | 1995 | Stockholm, Sweden | 30,000+ | 80 sites in 29 countries |
TP (Teleperformance) | 1978 | Paris, France | Nearly 490,000 | Presence in nearly 100 countries; serves around 170 markets |
TTEC | 1982 | Englewood, Colorado, USA | 52,000–54,000+ | 70+ global locations across six continents |
Alorica
Provider category: Enterprise customer experience outsourcing
Company | Quantitative information | How to use it |
Alorica | 100,000 people; 17 countries; 250+ brands; 75+ languages; 3 billion+ customer interactions annually in a travel-sector fact sheet | The annual interaction figure is sector-specific material; do not imply it is a company-wide total without checking. |
Alorica provides customer experience outsourcing across customer care, technical support and revenue-generation activities. Its wider portfolio includes business services and trust and safety capabilities.
Its service breadth makes it a provider worth evaluating for organizations looking to outsource customer interactions across voice and digital channels.
Why consider Alorica: Businesses seeking an established CX outsourcing provider for customer care, technical support and related customer operations.
What to evaluate: Confirm the proposed delivery location, available languages, channel coverage and experience in the relevant industry. Service availability can vary by market.
Concentrix
Provider category: Enterprise customer experience and technology services
Company | Quantitative information | How to use it |
Concentrix | Approximately 440,000 employees in its FY2023 filing | Use only with the reporting year clearly stated; verify the FY2025 annual report for a newer figure. |
Concentrix provides customer experience management and technology-enabled business services. Its customer care offering includes customer engagement, technical support, and related digital capabilities. It is worth evaluating when an organization wants to combine outsourced customer operations with technology and process improvement.
The company lists multiple operating locations in India, including Bengaluru, Chennai, Hyderabad, Gurugram, Mumbai and Pune. However, the presence of an office in a city does not establish that every customer support service is delivered from that location.
Why consider Concentrix: Large organizations seeking customer experience operations alongside technology and digital capabilities.
What to evaluate: Confirm which services are available at the proposed delivery site, the provider's industry experience, technology responsibilities and operational governance arrangements.
Firstsource
Provider category: Business process management and customer experience services
Company | Quantitative information | How to use it |
Firstsource | 36,205 employees; 12 countries; 57 centres; 200 million customer interactions shown on its company profile; 200+ global clients | Strong evidence of scale and experience in regulated industries. Check the period attached to the interaction figure before publication. |
Firstsource provides customer experience transformation and customer operations services. Its portfolio includes AI-enabled customer operations across voice, chat and digital channels, complaints management, customer experience consulting and technology-enabled service delivery.
Its offering is relevant to organizations that want customer support integrated with back-office processes, complaints resolution and wider customer lifecycle operations rather than treating contact-centre activity as a standalone function.
Why consider Firstsource: Organizations with complex customer operations, particularly those that need customer support connected to back-office execution and process transformation.
What to evaluate: Examine industry experience, the division of responsibilities between front-office and back-office teams, complaint escalation procedures and how performance will be measured.
Foundever
Provider category: Enterprise contact-centre and customer experience outsourcing
Company | Quantitative information | How to use it |
Foundever | 130,000 associates; 45 delivery countries; 60+ languages; 9 million customer experiences daily; 800+ brands mentioned on its website | Strong global-scale and multilingual-support figures. |
Foundever specializes in customer experience and contact-centre services. Its portfolio includes customer care, technical support, sales and retention, back-office operations and trust and safety.
Its India operations are relevant to businesses evaluating outsourced customer service delivery from India. Foundever's India website reports more than 7,500 associates, 70+ clients and support for 15+ languages. These are company-reported figures.
Why Foundever: For companies seeking a proven customer experience provider with customer care and technical support capabilities.
What to evaluate: Examine language proficiency, operating hours, agent training, escalation processes and experience with the relevant customer journey.
Sutherland
Provider category: Digital customer experience and business process services
Company | Quantitative information | How to use it |
Sutherland | 70+ offices; customers in 144+ countries; 40,000+ professionals in older corporate/third-party profiles | Use the current location count and customer reach; label workforce as an older reported figure unless updated. |
Sutherland provides digital customer experience management services, including omnichannel customer support, multilingual customer engagement, contact-centre services, customer acquisition, sales, service and retention.
Its wider capabilities include CX engineering, digital consulting, conversational AI and customer experience platforms. This combination makes it relevant to businesses looking beyond basic call handling and seeking to improve customer journeys or integrate automation into support operations.
Why consider Sutherland: Enterprises that need customer experience operations alongside analytics, automation and process transformation.
What to evaluate: Assess the proposed operating model, technology ownership, human-agent escalation process, data integration and measurable service-level commitments.
TaskUs
Provider category: Digital customer experience specialist
Company | Quantitative information | How to use it |
TaskUs | 63,000+ employees; 30+ sites; 30+ languages | Useful for demonstrating scale in digital CX and technology-sector support. |
TaskUs provides customer experience services supported by technology and AI-enabled workflows. Its offering focuses on combining automated processes with human expertise, particularly where customer interactions require specialist knowledge or more tailored service.
TaskUs lists six Indian locations: Chennai, Gurugram, Indore, Mohali, Navi Mumbai and Noida. Buyers should confirm which customer experience services are available from the specific site proposed for their programme.
Why consider TaskUs: Digital businesses and technology-led companies that need adaptable customer experience operations and support for complex customer interactions.
What to evaluate: Ask about relevant industry experience, support-channel coverage, AI usage, data security, quality assurance and the team's ability to handle escalations.
TELUS Digital
Provider category: Digital customer experience and technology services
Company | Quantitative information | How to use it |
TELUS Digital | 83,000+ team members; 35+ countries; 70+ delivery centres and digital studios; 50+ CX languages; 500+ data annotation languages and dialects | Distinguish CX languages from data annotation languages. |
TELUS Digital provides digital customer experience and contact-centre outsourcing. Its customer service capabilities include omnichannel support, customer onboarding, loyalty and retention programmes, technical troubleshooting and self-service solutions.
The company describes multilingual delivery capabilities across more than 50 languages. This makes it relevant to businesses that need customer care across international markets or a combination of conventional support and technology-enabled customer experience services.
Why consider TELUS Digital: Businesses seeking multilingual customer support, technical assistance and digital customer experience capabilities.
What to evaluate: Confirm delivery countries, language availability, technical support tiers, data-handling arrangements and how AI tools will be used in customer interactions.
Transcom
Provider category: Global customer experience outsourcing
Transcom offers customer experience services through omnichannel customer service, conversational analytics, voice bots and real-time translation. Its customer service model covers channels such as phone, email and chat, with analytics used to examine interactions and support service improvement.
The company reports a global footprint of 80 sites in 29 countries and more than 30,000 employees. These are company-reported figures.
Why consider Transcom: Businesses seeking multilingual customer service, omnichannel support and technology-assisted contact-centre operations.
What to evaluate: Check languages and channels available at the proposed delivery site, the role of automated translation and voice bots, and how complex issues are escalated to human agents.
TP
Provider category: Enterprise customer experience outsourcing
Company | Quantitative information | How to use it |
TP | Nearly 490,000 employees; around 170 markets served; approximately 400 languages; India alone reports 90,000+ CX specialists, 40+ delivery centres, 200+ enterprise brands and 22 languages | Strong evidence of scale. The India figures are particularly useful for an India-focused subsection. |
TP is a global digital business services and customer experience provider. Its services include customer support, technical support, customer lifecycle management, sales, trust and safety, back-office services and digital transformation.
Its customer engagement channels include voice, email, messaging, chat and social media. TP's India website reports more than 90,000 CX specialists, 40+ delivery centres, 22 languages and over 200 enterprise brands. These figures are company-reported.
Why consider TP: Businesses with large customer interaction volumes, multilingual requirements and a need for support across several channels may consider TP.
What to evaluate: Ask for delivery-location-specific experience, language coverage, team structure, service-level commitments and references from comparable customer support programmes.
TTEC
Provider category: Customer experience outsourcing and technology
Company | Quantitative information | How to use it |
TTEC | 52,000+ employees on its company profile; 70+ global locations; 50+ languages; 1,000+ clients; 100+ patents | Useful for describing its combination of CX delivery and technology capabilities. |
TTEC combines customer experience outsourcing with consulting and technology services. Its customer solutions include outsourced customer care, technical support and back-office support.
The company identifies customer solutions locations in Ahmedabad, Mumbai, Mohali and Chennai. Its Hyderabad presence should be interpreted carefully: the company also lists Hyderabad offices under TTEC Digital Analytics India LLP. These should not automatically be described as customer support delivery centers.
Why consider TTEC: Businesses evaluating customer support operations alongside customer experience consulting and technology-enabled services.
What to evaluate: Clarify whether the proposed engagement covers outsourced agents, CX technology, consulting or a combination. Confirm the delivery entity and location for each service.
How We Chose These Customer Support Outsourcing Companies
The shortlist is based on five factors:
1. Service relevance: Whether the provider offers customer care, technical support, contact-centre outsourcing or other related customer experience services, explicitly or not.
2. Service breadth: The range of channels and services, such as voice, e-mail, chat, social media, technical help and back-office support.
3. Delivery capabilities: Published information on international operations, delivery locations, language capabilities and service coverage.
4. Operating model: Does the company offer dedicated teams, managed support, enterprise-scale operations, or specialist services.
5. Transparency of information: Official description of services, company information and supporting research on the industry are provided.
The selection draws on company-published service information and industry research, including Avasant's 2025–2026 assessment of 35 CX service providers. The list is not sponsored and does not independently certify service quality.
Comparison of the 10 customer support outsourcing companies
The following table summarizes the main service focus of each provider. It is a practical comparison, not a ranking of service quality.
Company | Provider category | Main customer support focus |
TP | Enterprise CX | Multichannel customer care and technical support |
Concentrix | Enterprise CX | Customer care and technology-enabled CX |
Foundever | Enterprise CX | Customer care, technical support and retention |
TTEC | Enterprise CX | Customer care and CX technology |
TELUS Digital | Enterprise CX | Omnichannel and multilingual customer experience |
Alorica | Enterprise CX | Customer care and technical support |
Sutherland | Enterprise CX | Digital CX and contact-centre services |
Transcom | Enterprise CX | Omnichannel and multilingual customer service |
TaskUs | Digital CX specialist | Digital customer experience operations |
Firstsource | Business process and CX | Customer operations and complaints management |
Customer support outsourcing companies with India delivery capabilities
India is an important destination for outsourced customer operations because businesses can evaluate a large services ecosystem, multilingual talent and delivery models serving international markets.
However, buyers should distinguish between a company's general office presence in India and confirmed customer support delivery operations.
The following examples have published India-related information:
Company | Published India information |
TP | Its India page describes customer support and technical support capabilities, multiple delivery centres and multilingual services. Global Digital Business Services |
Concentrix | Its India locations page lists several Indian cities. Buyers should confirm service availability at the proposed site. The intelligent transformation partner |
Foundever | Its India page describes customer care and technical support operations. Foundever |
TTEC | Its India customer solutions locations include Ahmedabad, Mumbai, Mohali and Chennai. Digital technology offices should be distinguished from customer solutions sites. TTEC+1 |
TaskUs | Its published locations include Chennai, Gurugram, Indore, Mohali, Navi Mumbai and Noida. Confirm the service offered at the selected location. TaskUs |
This is not an exhaustive list of providers operating in India. It is a selection for which India-related information is available in the sources reviewed. Businesses should obtain written confirmation of the delivery location and service scope before contracting.
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How to choose the right customer support outsourcing company
Selecting a provider should start with the support operation a business needs to build, not simply the number of agents or the hourly rate quoted.
Define the customer support channels
Determine whether customers need assistance through:
Phone and inbound voice support
Email and ticket-based support
Live chat and messaging apps
Social media support
In-app customer assistance
Technical helpdesk services
A provider's general omnichannel capability does not necessarily mean every channel is available in every delivery location.
Assess technical and industry expertise
Companies that handle simple order questions may need a different skill set than those that support financial products, enterprise software or connected devices.
Ask prospective vendors about relevant experience. Look at their agent training schemes, product knowledge requirements, technical escalation procedures, and ability to resolve complex customer problems.
Compare delivery locations and language capabilities
Assess the availability of labor, language skills, time zone coverage, business continuity, and regulatory environment for each proposed delivery location.
Get confirmation of the actual operating site versus a provider’s global office list. If you need multilingual support, check to see if the provider has agents trained in all the languages you need.
Understand the outsourcing operating model
Customer support outsourcing can take different forms.
Operating model | How it works | Suitable requirement |
Dedicated agents | Agents are assigned to the client's support operation | Businesses requiring a consistent team |
Managed support | The provider manages recruitment, training, quality and daily operations | Businesses outsourcing the wider support function |
Shared support | Agents handle enquiries for multiple clients under an agreed model | Businesses with variable or lower support volumes |
Technology-enabled support | AI, automation and analytics assist human agents and routine interactions | Businesses seeking more automated customer operations |
The contract should make it clear what the client is responsible for and what the provider is responsible for.
Establish measurable service-level agreements
Define service level agreements (SLA) and key performance indicators (KPI) before signing any outsourcing agreement.
Relevant measures include:
First response time
Average resolution time
First-contact resolution
Customer satisfaction (CSAT)
Quality assurance scores
Abandonment rate
Escalation and complaint resolution
Targets should be appropriate to the complexity of the support operation. Your response time may be low, but if your customers’ problems are unsolved, it is bad service.
Examine data security and compliance
Customer support agents may have access to personal information, payment-related information, account records, and confidential business data.
Check the provider’s access control, incident reporting, subcontracting, data retention policies, business continuity plans, and relevant security certifications. Make sure your contractual and technical controls are appropriate for your business and your customers.
Compare the complete cost, not just the agent rate
The price of outsourcing customer support is based on the country of delivery, language, support channel, agent experience, operating hours, technology requirements and management duties.
Ask providers to identify additional charges for:
Recruitment and training
Team leaders and quality assurance
Technology and software licences
Night shifts and weekend coverage
Multilingual support
Transition and setup
Reporting and management
Compare proposals for the same service scope and performance expectations. A lower agent rate does not always translate into a lower total operating cost.
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Conclusion
Selecting a customer support outsourcing company goes beyond comparing service portfolios or quoted prices. Businesses should consider the delivery location, industry expertise, communication channels, technical capabilities, data security and the provider's capacity to scale with evolving client needs.
Large enterprise providers like TP, Concentrix and Foundever could be a good fit for organizations with substantial international support needs.
Prior to signing an outsourcing agreement, compare the service capabilities, evaluate the delivery models, set down measurable service-level agreements and confirm the provider’s operational experience.
For companies that want to outsource, the right service providers and a knowledge of the competitive landscape are crucial for making well-informed sourcing decisions.
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